Skip to content

Do you really have control over what happens in your company?

Take the STARS test: 12 questions to find out where time, information, and control get lost in everyday work.

Start the test

About 60 seconds · Instant result · No details required

THE TEST

How often does this happen at your company?

Answer thinking about how you actually work today. Not how it’s supposed to work on paper.

  1. Question 1 of 12 · Delivery — To find out how far along a job or an order is, you have to ask someone.
  2. Question 2 of 12 · Communication — You sometimes have to ask someone for information the company should already have on hand.
  3. Question 3 of 12 · Knowledge — Work slows down or stalls whenever the person who knows how to handle it is missing.
  4. Question 4 of 12 · Automation — The same information gets typed in by hand more than once, sometimes into different programs.
  5. Question 5 of 12 · Acquisition — A quote goes out and no one follows up, and it comes to light too late that nobody called the client back.
  6. Question 6 of 12 · Communication — Important agreements and decisions stay inside WhatsApp, chats, or personal inboxes.
  7. Question 7 of 12 · Delivery — Work starts late because information gets lost between whoever sold it and whoever has to carry it out.
  8. Question 8 of 12 · Knowledge — New joiners mostly have to learn by watching a colleague, because there is no clear procedure to follow.
  9. Question 9 of 12 · Decision — To know how margins, productivity, or other key numbers are doing, someone still has to put the data together by hand.
  10. Question 10 of 12 · Decision — A problem only comes to light once it has already caused a cost, a delay, or trouble for the client.
  11. Question 11 of 12 · Acquisition — A sales enquiry goes unanswered for more than a day.
  12. Question 12 of 12 · Automation — Quotes, confirmations, reports, or other recurring documents are still put together by hand.

0 answers out of 12

What we find when we really analyse a company

The test you just took picks up a few signals. A full Assessment goes deeper, and answers four questions.

An example of how we hand back the diagnosis. The figures are there to show the shape of the output.

Chaos Index

How structured is your company today?

A score from 0 to 100 on how operationally dependent the organisation is. It puts a number on something the owner can already feel.

Overall score

56/ 100Fragmented

  • Acquisition50
  • Delivery50
  • Communication50
  • Knowledge84
  • Decision67
  • Automation33
Most critical area
Knowledge
Scale
0 structured → 100 critical

Current State / Future State

How does it work today, and how could it work better?

The two maps side by side. The distance between the two states shows what needs to change, and the value the transformation can free.

TodayAfter
The same value lives in three placesIt lives in one place and travels where needed
Follow-up happens if someone remembersFollow-up starts on its own
Margin becomes clear once the job is doneMargin is visible while the job runs
The procedure lives in one person’s headThe procedure lives inside the system

The gap between the two columns is the value to be freed.

Cost of Chaos

What does it cost you to keep working this way?

What the current way of working costs each year. We always separate what we measured from what we estimated.

One example, worked through in full.

4 salespeople × 40 minutes a day
52 h / month
average loaded cost
€30 / h
direct cost
€1,560 / month

Over a year €18,720

Saving
hours and costs the company stops consuming
Recovery
value you already produce and lose along the way
Growth
new capacity, made possible by the system

Opportunity Matrix

Where is it worth starting?

Opportunities weighed on impact and complexity. Mostly it serves to discard what is technically interesting and economically irrelevant.

Each opportunity weighed on two axes.

Impact

  • Do it nowreal value in a few weeks
  • Strategic projectworth a lot, needs planning
  • When convenientuseful, and it can wait
  • Leave it alonetechnically interesting, economically irrelevant

Complexity